(GTL)), an outside vendor, is currently contracted to provide these services. GlobalTel is committed to helping inmates and their families. PIN Free Set-up for Phone/Skype Calling Pattern Through Mobile/Landline The inmate phone call and video visitation system is not owned or operated by the OC Sheriff’s Department. com TouchPay 10005 Technology Blvd. When a Federal BOP inmate calls, you only pay the local calling rate with GlobalTel. As a family member or friend, you can deposit money into a prepaid phone account that you set up to receive collect calls from an inmate. Global Tel* Link Corporation 425 W Broadway #1315 Glendale, CA 91204-4118 Get Directions View Headquarters Contact the GTL AdvancePay automated system at 1-800-483-8314. Need to reset your password? Please review the help section for details. Contact GlobalTel customer support to get help with your order or ask us a question. Apr 14, 2021 · Make sure the phone number isn't on the blocked calls list. Global Tel Link located at 2315 Costarides St, Mobile, AL 36617 - reviews, ratings, hours, phone number, directions, and more. To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process. For more information or to set up a pre-pay phone plan, please visit ConnectNetwork, operated by Global Tel*Link or call them toll-free at 1 (800) 483-8314. Once a number has been blocked, only the person the number is listed to may unblock the number by calling: 1-866-230-7761 Notice: All AdvancePay® payments are subject to applicable taxes and fees. GlobalTel is committed to inmates and their families by providing affordable inmate calling services and more. When your inmate calls your new “Inmate Phone Number" your land or mobile phone will ring and you save! You won’t have to pay premium jail calling rates. It’s Simple to Save On Take a look at our billing terms and conditions. That said, call blocking still happens under the current contract with Global Tel*Link (GTL). verizon has taken spam blocker off. When you create an AdvancePay account, you’re creating a prepaid collect calling service that allows an inmate to call your phone number using deposited funds. If you have other suggestions, please email us at info@telephonejustice. Our inmate calling service reduces jail & prison inmate call charges. View some of our most frequently asked questions for immediate help with our inmate calling service. Get a Special Jail Phone Number and Stop Paying Long Distance Jail Rates. Communications in Tampa, FL. com, Paytel. and Global Tel*Link Corporation, is a San Diego, California –based telecommunications company, founded in 1989, that provides Inmate Calling Service (ICS) through "integrated information technology solutions" for correctional facilities [1][2] which includes inmates payment and Telephone Calls with Prisoners Prisoner Telephone System The current vendor for prisoner telephone services is Global Tel*Link Corporation (GTL). Debit Link An inmate account that friends and family members make deposits into for inmates to buy a variety of services—such as premium tablet content and messaging. Specifications are subject to change without notice. Business Insider tells the global tech, finance, stock market, media, economy, lifestyle, real estate, AI and innovative stories you want to know. "When you block a phone number or contact, they can still leave a voicemail, but you won't get a notification. Nov 14, 2024 · Global Tel Link Corp. Make sure you understand the calling rates and any calling restrictions at the facility. Dec 2, 2025 · Contact Global Tel Link directly at +1 (877) 856-3184 or support@gtl. Get insights into making inmate calls using Global Tel Link services. Global Tel*Link was founded in 1989 by Steven Williams. There is a rate calculator on the GlobalTel*Link site to verify the savings you get with the InmateAid How GlobalTel Works GlobalTel provides you with a phone number local to your inmate's facility. GlobalTel helps inmates and families stay together with the lowest cost per minute inmate calling service. The AdvancePay system used by Global Tel Link is set up for inmate friends and family members who want to fund calls to predetermined phone numbers. Pay online using the Connect Network website for the most convenient service. Business hours are Prepaid calling works by placing money on your phone number so that when your incarcerated loved one calls you, the funds are deducted from the balance on your prepaid account. We are ready to help you now with representatives standing by. AdvancePay is a prepaid phone account that you manage and fund to receive calls from an incarcerated individual. If you are inquiring about an account setup or issue with your current telephone, e-messaging, video visitation or other Pay To Company Name: GLOBAL TEL LINK INTL Company Code: AdvancePay State: AL Amount to be Paid: The amount the customer wishes to be applied to their AdvancePay account Account Number: Customer’s full 10 digit telephone number including 3 digit area code and 7 digit phone number*** For international callers who are not in North America: All information submitted to this page is sent to our team of highly qualified customer service representatives. Request2Call® NEW! If you are experiencing problems relating to an inmate/customer telephone please contact Global Tel Link’s customer service center at 1-877-650-4249 for account information or billing inquiries. Over 10 years of global calling service across an international carrier network in over 36 countries. You can also stop calling collect! Instead, use GlobalTel to save money for you, your friends, and the families of Federal Bureau of Prison (BOP) inmates. ViaPath Technologies (Global Tel Inc. A: Contact the GTL AdvancePay Service Department and press “0” to speak with a GTL representative to request a refund. If you have an account already, they will allow you to add the new number from InmateAid - it'll get you at least 50% off, sometimes more. Inmate Pin Debit Accounts Global Tel Link located at 80 Duryea St, Newark, NJ 07103 - reviews, ratings, hours, phone number, directions, and more. com website. Enjoy personalized member services, connecting you to the information you need. Learn more. com’s “Family Calling Plan”. For questions or assistance regarding the telephone system or services, please contact the Customer Call Center at 1-877-650-4249 at the following times: Global-Tel. Contact the GTL AdvancePay automated system at 1-800-483-8314. ConnectNetwork services include: Whether you are looking to receive phone calls, schedule a visit, send messages, or deposit funds, setting up your ConnectNetwork account is the first step: GlobalTel’s "Local Connect Jail Call Service" Special Jail Phone Number is the only way to guarantee the lowest possible cost and save money on inmate's long distance calls. These are prepaid calls and not sure how to combat this GTL’s ConnectNetwork brings together incarcerated individuals with their family and friends – and keeps them together – when it matters most. ": Block phone numbers, contacts, and emails on your iPhone, iPad, or iPod touch If the issue persists, contact your wireless carrier. After a prepaid account is established, collect calls to the telephone number GTL has the ability to bill calls from an inmate at a CDCR institution if your local telephone service is from a traditional local telephone company such as AT&T, Verizon, etc. GlobalTel offers local phone numbers to prison making the price of cheap prison calls. California Department of Corrections and Rehabilitation (CDCR) Global Tel*Link (GTL) Customer User Guide Information for CA Department of Global Tel Link located at 107 St Francis St # 3300, Mobile, AL 36602 - reviews, ratings, hours, phone number, directions, and more. Start saving on inmate calls to any US prison today. The Marriott International Customer Care Team is available to assist you 24 hours a day, 7 days a week. Adding funds to the individual line is possible, as is adding funds to the general trust account through the Connect Network account. AdvancePay is a prepaid collect calling service that allows calls from an inmate in a correctional facility to your telephone number without the restrictions of standard billing. If your phone is blocked, we suggest you take the following steps: 1. As a result, pay less than your jail call provider charges and save money. Each facility determines available services. This method helps bypass the international calling rate. An automated system for No matter how you choose to pay, your payments and deposits are safe, reliable, secure, and convenient with ConnectNetwork. GlobalTel is a leading provider of Inmate Jail Calling Services. Community Corrections Payments for electronic monitoring, parole, and community supervision fees. We hope the following information will help you navigate any problems with call blocking that you experience. PAN's will automatically reset each quarter (1/1, 4/1, 7/1, 10/1), which allows each prisoner an A: With AdvancePay OneCall (APOC) you can choose to accept and pay for a single call, without the need to set up or fund an AdvancePay prepaid account. The person calling me has called me a total of 9 times BBB Accreditation & Rating Global-tel LLC is NOT a BBB Accredited Business. 62 reviews and 5 photos of GLOBAL TEL LINK "This company is the absolute worse. What is the phone number for Global Tel*link Corporation? The phone number for Global Tel*link Corporation is (251) 479-4500. Mar 1, 2015 · The phone service at a particular correctional center is set up through bid process. In 2021, we expanded our services to include tablet services. We work with companies such as Securus. Using AdvancePay, the call recipient pays for the phone call. Reaching Technical Support This contact page is for correctional facilities. You will receive an auto reply via email containing the tracking number assigned to your request. You have to add money when you set up the account. Keep enough money on your account so that your loved one in jail or prison can call you through GTL's service. Sign in to the Payment Portal with your TouchPay Account Account Number or Email Address: Power Voice AI Agents with built-in global voice, phone number provisioning, SIP connectivity, and AI inference managed by Telnyx. Best Regards. Global Tel Link payments can be made online or by phone, as well as using kiosks in your loved one's correctional facility. Effective February 1, 2018, all inmate phone calls (local, inter-island, mainland, and international) are provided by Global Tel Link (GTL). Inmate friends and family members should visit the Friends and Family Information page. Not BBB Accredited. Learn the steps to signing up for inmate calls in this comprehensive guide. Dec 10, 2025 · View complaints of Global-tel LLC filed with BBB. com, Global Tel Link, GTL. Detailed account setup instructions are available here. Therefore, you have to use them to receive any calls. West, Suite 130 Dallas, TX 75220 Jan 1, 2023 · For years, ViaPath Technologies (formerly Global Tel*Link Corporation, or GTL) and ConnectNetwork have provided phone calls and trust deposit services to you and your loved one incarcerated at California Department of Corrections and Rehabilitation (CDCR) facilities. This provider allows calls to landline and wireless cell phones. This publication may be copied and distributed to inmates, family members, and friends. It’s simple. When the inmate calls your new number, the call is redirected to your cell phone charged at a Special rate by the Jail Phone Provider such as Securus, GTL, PayTel (Pay-Tel), IC Solutions and GTL. Both the website and the telephone automated system accepts Visa, MC and Discover Card payments. Press "0" to speak with a representative. Learn more about how our service works here. Unlimited Talk Time 6. They take your money and have no regard for people. At Florida Department of Corrections (FDC) facilities, we bring together incarcerated individuals with their family and friends through affordable phone calls. Contact ConnectNetwork via phone or email for customer service, technical support and other issues. Get in contact with Aetna member services. Quality of Service : We endeavour to provide the best quality of service, if you experience issues with the quality please contact us with the following contact number or email: Customer Support Johannesburg 27-11-4613189 Pretoria 27-12-0041914 Capetown 27-21-3001931 Durban 27-31-1001906 Customer Support by Email and Phone24 hours a day, 7 days ViaPath Technologies Ohio Department of Rehabilitation and Correction has a contract with ViaPath Technologies (dba Global Tel*Link) to provide telephone services to incarcerated persons. Global Tel Link Corporation located at 2609 Cameron St, Mobile, AL 36607 - reviews, ratings, hours, phone number, directions, and more. In this case, Global Tel*Link has the contract for all inmate outbound calling and to tape record the calls - essentially a monopoly. GTL is devoted to providing knowledgeable and responsive technical support throughout our entire customer base. You can even set up multiple AdvancePay accounts if you have inmates in separate facilities and wish to have calls directed to different phone numbers. See for your self why Afternic is the world's premiere domain marketplace and exchange reseller. Transformative technology and service to help break the cycle of incarceration. When you place money on your AdvancePay phone number, your incarcerated family member or friend will be able to call you using the funds from the balance on your prepaid account. If you need assistance with any payments, payment status, or blocks, please call customer service at 877-650-4249. Cancel Anytime 5. Nov 9, 2021 · INMATE CALL NOT RECEIVING GTL PREPAID VERIZON my fiancé is calling my number but it won’t go through GTL (global tel link) states nothing wrong on my end. com to make deposits to collect call accounts, PIN debit deposits and Debit Link deposits are provided by GTL Enhanced Services LLC, which is wholly owned by Global Tel*Link Corporation d/b/a ViaPath Technologies. Jun 14, 2019 · Their correct address is connectnetwork. Global Tel*Link was formerly known as Global Telcoin, Inc. The choice is whether you pay GTL for a long distance call (to your number) or a local call (to a number that we get you GlobalTel. We are here to help! Jun 6, 2023 · Visit the Global Tel Link website or call GTL to check your Global Tel Link account balance. No Automatic Billing! 4. net. net’s “Family Calling Plan” saves a lot of money! The solution to saving on inmate calls using Global-Tel. Use your special connect inmate phone number to save up to 90% per minute. We save you money with our affordable “Family Calling Plan”. , which typically is the only financial services provider operating in prisons, abused its monopoly power by putting in place policies that harmed incarcerated people and their families when they didn’t have a choice in providers, according to the CFPB’s Thursday consent order. Get ConnectNetwork help by browsing our list of frequently asked questions about common services and features on ConnectNetwork. Global Tel*Link (GTL) is the current telephone provider for collect calls from NY State Department of Correctional Services (DOCS) prisons. When your loved one calls this local GlobalTel number, the call is connected to your cell phone. Global Telelinks offers long distance international calling solutions via a range of calling platforms from smart phone applications, PC calling client to local access numbers in over 1000 global destinations. Press the button for your language preference. Contact information for the Marriott Customer Support Team. Contact our customer support team if you still have questions. Standard AdvancePay prepaid phone rates will apply. Our dedication to offering competitive rates has enabled us to become a leading provider of inmate calling solutions. Our inmate calling service works to combat the high cost of inmate calls. . org. Inquire Today Contact Details Interested in receiving a proposal, scheduling a product demonstration, or requesting a brochure? Contact GTL’s Sales and Marketing team by calling 844-269-1981 or selecting either “Sales” or “Marketing” in the contact form below. Securus,IC Solutions, and VConnect and more. Customers without an AdvancePay prepaid phone account, or with insufficient funds in their account, will be offered APOC as an option when You will be requested to provide the facility name, monetary amount you wish to add to the AdvancePay® account for pre-paid phone calls and your international phone number. Global Tel-Link is in the Telephone Communication, except Radio industry within the Communications sector and has been in business for approximately been in business for approximately a year. com and others. All transactions conducted at ConnectNetwork. Global-Tel. Contact Us Form For non-urgent matters, submit a request or inquiry to the ConnectNetwork support team by using the form below. Afternic is a one-stop site to buy, sell and park domains. To set up or fund a prepaid account, you have two options: View Global Tel Link location in Washington, United States , revenue, industry and description. BBB helps resolve disputes with the services or products a business provides. As part of GTL telephone services, prisoners can call 20 personal telephone numbers, which becomes his/her Personal Allowed Numbers (PAN) list. net service ConnectNetwork. years. Your request is important to us. The most effective inmate calling service that reduces inmate jail calling charges. These accounts will be used to pay for individual in custody phone calls. net is a leading provider of Jail & Prison Inmate Calling Services. Pay One Time Every 90 days 3. With GlobalTel, your calls will forward inmate calls to your international phone number. Find related and similar companies as well as employees by title and much more. Tell the agent of your intent to unblock phone numbers on your Global Tel* Link account. Jan 12, 2026 · Terrible connection and fraud - I have pre-loaded an account to have calls sent to my cell phone. When an inmate attempts to dial an unbillable number, AdvancePay will provide the option to the called party to set up a prepaid account. If you need additional assistance and want to speak to a representative please call the Service Center at 1-866-230-7761. Instant Activation 2. You can easily determine this by contacting your phone company’s customer To ensure a seamless transition between providers, members of the public wishing to receive calls from a individual in custody are encouraged to set up pre-paid accounts to their home, cell phone or international telephone number. com’s “Family Calling Plan” saves a lot of money! The solution to saving on inmate calls using Global-Tel. Prepaid calling works by placing money on your phone number so that when your inmate calls you the funds are deducted from the balance on your prepaid account. net’s “Family Calling Plan”. Get customer support, file a complaint, and resolve your issue fast. For questions or assistance regarding the telephone system or services, please contact the Customer Call Center at 1-877-650-4249 at the following times: Global Tel*Link is a privately-held company that operates in the telecommunication services industry. ViaPath Technologies Ohio Department of Rehabilitation and Correction has a contract with ViaPath Technologies (dba Global Tel*Link) to provide telephone services to incarcerated persons. International Calls Available at an Extra Price Global Contact Global Tel* Link customer service department at 1-866-230-7761 and follow the prompts to speak with a representative. Global-Tel is a leading provider of Inmate Jail Calling Services. Sign up now & start saving today! Buy Your Inmate Family Calling Plan 1. GTL strives to process refunds within 30 days (and after verifying initial payment method), and typically within 60 days, at the latest. com and you want to set up an Advance Pay account. Our dedicated team of in-house technical support staff, field service associates, and advanced product technicians The Mississippi Department of Corrections' telephone service provider, Global Tel* Link, offers telephone services to inmates housed in state operated and private facilities. Customers must provide the following information to Western Union: Pay To Company Name – GLOBAL TEL LINK INTL Company Code – AdvancePay State – AL Amount to be paid – The amount the customer wishes to be applied to their phone account Account Number – Include 011, the country code, the city code and the full phone number Global Tel Link (GTL), formerly known as Global Telcoin, Inc. All transactions conducted at ConnectNetwork. A transaction fee will apply to all APOC calls. For any assistance with GTL call 1 (877) 650-4249 or feel free to contact Pigeonly, we will help you with everything. All you need to do is confirm with your local telephone company that you have the ability to receive inmate collect calls to your phone number. Global Tel*Link headquarters are located in Mobile, Alabama. Apr 8, 2022 · Are you thinking about how to put money on phone for jail calls? We've written this guide to help you understand the procedure. It’s Simple to Save On To register a complaint or report fraud contact TouchPay at 866-204-1603 or customersupport@touchpaydirect. The call will be charged at a local rate instead of a long-distance rate. All calls go “Only to Your Phone Number” 7. Based in Boca Raton, FL, GlobalTel has provided jail phone services to inmates and their families for over 15 years. Instant customer support via phone,emails & online chat 24/7 for all Super Mobile Service related billing & account management queries. An automated system for our Advancepay prepaid service is available 24 hours a day, to create an account, make a credit card payment and check an account balance at 1-800-483-8314. GlobalTel reduces the per-minute cost to make inmate calls up to 90% cheaper. If you are experiencing problems relating to an inmate/customer telephone please contact Global Tel Link’s customer service center at 1-877-650-4249 for account information or billing inquiries. net, VConnect. See BBB rating, reviews, complaints, and more.

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